Free Shipping on orders $75 or more within US


FAQ

Frequently Asked Questions

When will my item ship?


Orders will ship within 1-3 business days. If an order is placed on a Friday, it will be shipped out 1-3 business days from Monday.


What is your return policy?


We will accept items within 30 days of shipment.


Items must be in original condition (including all tags), unused, unwashed and unworn.


Are there items that are non-refundable?


Yes...

  1. Clearance items & sale items. Item will be clearly marked - NO RETURNS/EXCHANGES.
  2. Custom or any personalized items.
  3. Holiday items must be received by Giggle & Roar as a return 30 days prior to the holiday. Customer will receive a refund equal to the current marked price.
  4. Holiday items (exceeding $100 in product) are subject to 25% restocking fees and are also refunded with the current sales price for the items. 

How are refunds processed?


Credit will be issued back to the original method of payment or store credit minus any shipping costs from and to Giggle & Roar.


Original shipping charges are non-refundable and customer is responsible for return shipping.


Items purchased with a promotional code are not refunded at full price; items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded.


If your item was purchased during a free shipping promotion or shipped for free, the standard shipping charge will be deducted from your refund.


When will my refund be processed?


Please allow 14 business days from the date your return is received for your refund to be processed. 


What forms of payment do you accept?


We accept all major forms of credit cards including Visa, Mastercard, American Express and Discover. 


We are verified & SSL encrypted, so rest assured, you are completely protected and your transaction is safe.


What if my shipment is damaged?


Please inspect your items upon arrival. If your items are damaged, please email us at giggleandroar@gmail.com within 5 days of receiving the goods. 


Do you accept exchanges?


At this time, we are unable to exchange items. Please place a new order on the website for a different size, color or product using your store credit from your return. Thank you!


My package was stolen. What do I do?


We strive to work with our customers with complete satisfaction. Should your package show that it was delivered, items cannot be reshipped or refunded. 


How can I change or cancel my order?


We are unable to change or edit an order after it has been submitted.  If you need to cancel an order, please email us at giggleandroar@gmail.com as soon as possible. 


I live in the area. Can I come by and pick it up?


Please call 830.433.7650 or email us at giggleandroar@gmail.com to arrange pickup in advance. 


Orders must be arranged for pick up within 7 days of notification. An email confirmation will be sent out. Please bring a valid photo ID and the confirmation page with you at pickup. Should you need to send someone else, please send us an email with their name and contact information.


Orders not picked up at the arranged time and day, will be cancelled and charged a 20% restocking fee and are subject to all return policies listed above.


If you can not pick-up your order and want it shipped instead, there will be a $5.00 re-packaging fee PLUS applicable shipping charges.




image13